4 Ways to Improve Communication With Your Customers Excerpt:
Trust in U.S.-based companies is now at 64%, up from 50% in 2018, according to the Edelman Trust Barometer. As companies struggle with customer satisfaction and loyalty, they need to make changes to restore faith in business, which takes both time and perseverance. What might seem like a petty negative review on social media, for example, could ruin your entire reputation. Therefore, it’s crucial to approach every customer and situation with care.
We spoke with Peter Muhlmann, founder and CEO of Trustpilot, who offered four ways to improve communication with consumers. Implement these tactics to achieve a better relationship with your customers.