Business Solutions, Services & Supplies
The Top 5 Soft Skills of 2020 and How to Develop Them Excerpt: Earlier this year, LinkedIn released a list of the five most in-demand soft skills for 2020. They were determined by examining the skills listed on the profiles of the people on the network getting hired at the highest rates. The … [Read more...]
The Key to Inclusive Leadership Excerpt: What makes people feel included in organizations? Feel that they are treated fairly and respectfully, are valued and belong? Many things of course, including an organization’s mission, policies, and practices, as well as co-worker behaviors. But mostly … [Read more...]
4 Ways to Improve Communication With Your Customers Excerpt: Trust in U.S.-based companies is now at 64%, up from 50% in 2018, according to the Edelman Trust Barometer. As companies struggle with customer satisfaction and loyalty, they need to make changes to restore faith in business, which … [Read more...]
When You Can’t Control Anything Else, Work On Your Customer Service And Watch Your Bottom Line Grow Excerpt: So many forces are outside of a business’s control. (This is true in every era, not just now, when things feel particularly out of control.) Yet there is an ingredient of … [Read more...]
What the Experts Say About Leadership Versus Management Excerpt: A whirlwind tour about an age-old workplace conundrum ometimes the term ‘leader’ and ‘manager’ are used interchangeably. However, they’re completely different. “The manager does things right; the leader does the right thing.” … [Read more...]