Business Solutions, Services & Supplies
4 Ways to Improve Communication With Your Customers Excerpt: Trust in U.S.-based companies is now at 64%, up from 50% in 2018, according to the Edelman Trust Barometer. As companies struggle with customer satisfaction and loyalty, they need to make changes to restore faith in business, which … [Read more...]
When You Can’t Control Anything Else, Work On Your Customer Service And Watch Your Bottom Line Grow Excerpt: So many forces are outside of a business’s control. (This is true in every era, not just now, when things feel particularly out of control.) Yet there is an ingredient of … [Read more...]
From Nordstrom To Zappos: The 10 Elements Shared By All Great Customer Service Cultures Excerpt: In the time I’ve spent working with or studying those companies with truly outstanding customer service cultures (such as Nordstrom, USAA, Southwest Airlines, The Container Store, Zappos, L.L. Bean, … [Read more...]
Innovation is at the heart of a successful customer service strategy. It’s through innovation that one of the world's largest online retailers has become successful in building a customer-centric business. From building a corporate culture that knows how to listen to customers, to making it easy to … [Read more...]
It’s pretty easy to make kids happy. As a kid, at the bank, you would probably get a lollipop, or even two, when you visited the teller. Suddenly, what was a chore just turned into a fun experience thanks to a little sugar. While it’s easy to delight a child, it’s a little harder to delight adults. … [Read more...]