Business Solutions, Services & Supplies
From Nordstrom To Zappos: The 10 Elements Shared By All Great Customer Service Cultures Excerpt: In the time I’ve spent working with or studying those companies with truly outstanding customer service cultures (such as Nordstrom, USAA, Southwest Airlines, The Container Store, Zappos, L.L. Bean, … [Read more...]
Top Boards Do These 4 Things Differently Excerpt: Reviewing financial statements, audit activities, and compliance activities are all part of the work required of board members to keep the company running on the right path. But the most successful boards do far more than this, focusing on more … [Read more...]
5 Exciting Email Marketing Trends to Watch in 2020 Excerpt: Leaders must avoid training employees to do as they say, but rather focus on delivering these three stages of feedback to actually coach employees to think. If you think email marketing is dead, you're wrong -- … [Read more...]
To be a better leader, don’t forget this basic coaching technique Excerpt: Don’t just criticize the result, coach the approach Leaders must avoid training employees to do as they say, but rather focus on delivering these three stages of feedback to actually coach employees … [Read more...]
3 Universal Benefits of Building a Multi-Generational Team and Workplace Excerpt: Recently the phrase "OK Boomer" went viral--and unfortunately, perpetuated many of the stereotypes we hear time and time again. The meme-worthy phrase, regardless of which side of the fence you stand on, … [Read more...]