The Most Important Thing You Can Do to Build Trust with Your Team
Leaders spend a lot of time worrying about what to say. We sweat over a presentation. Carefully write (and rewrite) “informal” remarks. Print out a draft email so we can re-read it one more time before hitting the send button.
It’s all important, of course, but when it comes to building trust in your organization, what you say is not nearly as important as how well you listen, according to Denny F. Strigel, former CEO and President of Verizon Wireless and author of Managers, Can You Hear Me Now?
The most important thing leaders and managers can do to build trust, says Strigel, is create an open work environment “in which employees can speak their minds without fear of reprisal. They not only are free to express their ‘real’ thoughts but are encouraged to do so. They know their thoughts will be heard.”