Business Solutions, Services & Supplies
From Nordstrom To Zappos: The 10 Elements Shared By All Great Customer Service Cultures Excerpt: In the time I’ve spent working with or studying those companies with truly outstanding customer service cultures (such as Nordstrom, USAA, Southwest Airlines, The Container Store, Zappos, L.L. Bean, … [Read more...]
90 percent of consumers read online reviews before visiting a business, so you can’t afford to ignore what’s being said about your company on websites like Yelp, Facebook and Google. Responding to online reviews and comments is an important part of managing your reputation and persuading potential … [Read more...]