Online reviews are an essential component for building trust with consumers. While businesses may wish for only good reviews, the reality is that every automotive business will at some point have to have to deal with a negative review. As frustrating as the situation is, responding to negative … [Read more...]
The Do’s and Don’ts of Responding to Online Reviews
90 percent of consumers read online reviews before visiting a business, so you can’t afford to ignore what’s being said about your company on websites like Yelp, Facebook and Google. Responding to online reviews and comments is an important part of managing your reputation and persuading potential … [Read more...]