Simon Sinek presents a simple but powerful model for how leaders inspire action, starting with a golden circle and the question "Why?" His examples include Apple, Martin Luther King, and the Wright brothers -- and as a counterpoint Tivo, which (until a recent court victory that tripled its stock … [Read more...]
5 Simple Ways for Improving Customer Service
We all know the popular mantra, “The customer is always right!” But how do we know whether our company’s customer service really meets our customer’s needs? Having good customer service can set you apart from your competitors, but sometimes, it’s difficult to know what’s working and what’s not. … [Read more...]
The Milestone Marketing Guidebook
Every business has its milestones along the road to success. An anniversary, a new location opening, hitting a significant sales goal or commemorating the retirement of a founder. Download our Milestone Marketing Guide to learn how to leverage milestones into promotions that will help you … [Read more...]
The Real Cost of Check Fraud
It’s a fact of life in today’s high-tech society: The very technology that makes our lives simpler also puts us at risk for unauthorized access, duplication, hacking and fraud. And if you are a business owner, it’s becoming increasingly clear that you’re even more at risk than the average … [Read more...]
Everything you need to know about AMP
You have already heard “Mobile-Friendly” and “Mobile First” but it gets way better: welcome to AMP! “Way better” is sarcasm. Say it like this “waaaay better”. Last fall, Google announced a pending change – which is a bit of a surprise because Google doesn’t often let us know much about changes … [Read more...]