Rewards and recognition let your employees feel valued for their work and signify that you appreciate their efforts. Everyone has gone through a tremendous amount of disruption recently, and it’s more important than ever to show employees and customers gratitude. This year, the right gift might go … [Read more...]
A Guide to Delivering Bad News to Customers
Communicating with customers is generally viewed to be a positive experience. As a business, it’s essential for you to listen to customers and build relationships with them. However, any time that you have customers, you will occasionally receive complaints or have to deal with delivering bad … [Read more...]
4 Ways to Improve Communication With Your Customers
4 Ways to Improve Communication With Your Customers Excerpt: Trust in U.S.-based companies is now at 64%, up from 50% in 2018, according to the Edelman Trust Barometer. As companies struggle with customer satisfaction and loyalty, they need to make changes to restore faith in business, which … [Read more...]
5 Exciting Email Marketing Trends to Watch in 2020
5 Exciting Email Marketing Trends to Watch in 2020 Excerpt: Leaders must avoid training employees to do as they say, but rather focus on delivering these three stages of feedback to actually coach employees to think. If you think email marketing is dead, you're wrong -- … [Read more...]
10 Communication Patterns Used by Great Leaders
10 Communication Patterns Used by Great Leaders Excerpt: The skill of bringing others along with you, managing difficult situations, and expressing yourself clearly can take a lifetime to master. Communication goes far beyond ‘choosing the right words’. It involves understanding your audience, … [Read more...]
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