It’s often tempting to skimp on quality customer service in order to cut costs. It often requires hiring extra employees to field questions, creating additional protocols for dealing with customer-related issues, and taking the time to study what, exactly, your customers need in order to have a good … [Read more...]
Tackling Workers’ Mental Health, One Text at a Time
With the intent of reducing the cost of untreated mental health issues in the office, many companies are turning toward "telemental" health services, which involve using apps on cell phones to connect employees with therapists, so says The Wall Street Journal. At Safeguard, we know the importance of … [Read more...]
Some Tips on Job Security in the Robot Age
Many workers fear the looming automation of their jobs. This isn't a new threat -- it's one that's been around for centuries -- and it doesn't have to fill workers with anxiety. Tom Davenport, a management professor at Babson College and co-author of the new book "Only Humans Need Apply" explains … [Read more...]
4 of the Most Popular Ecommerce Trends in 2016
When it comes to ecommerce, sales and marketing trends can change on a dime. To keep your business up-to-date, you need to be on the constant watch for changes. Luckily, we’ve put together this list of four of the most popular ecommerce trends happening over the past year. Keep your company current … [Read more...]
8 TED Talks On How We Make Choices
Why are some choices harder than others? Are we in control of our decisions? These are questions that not only affect your daily life, but also the lives of your employees and customers. Find out more through these TED talks, and then, consider scheduling a consultation with a Safeguard strategist … [Read more...]