Business Solutions, Services & Supplies
Customer communication methods may vary from business to business, but one thing remains: the same, poor communication could cost your business. Building long-lasting customer relationships and fostering business growth requires that organizations listen to their customers and learn the right way to … [Read more...]
Managing a successful business requires a team effort. Responsible for making decisions, setting goals, and attending meetings, as well as dozens of other tasks, business leaders live busy lives. Still, they can’t do everything by themselves and expect to do it all well. The key to maximizing the … [Read more...]
4 Ways to Improve Communication With Your Customers Excerpt: Trust in U.S.-based companies is now at 64%, up from 50% in 2018, according to the Edelman Trust Barometer. As companies struggle with customer satisfaction and loyalty, they need to make changes to restore faith in business, which … [Read more...]
When You Can’t Control Anything Else, Work On Your Customer Service And Watch Your Bottom Line Grow Excerpt: So many forces are outside of a business’s control. (This is true in every era, not just now, when things feel particularly out of control.) Yet there is an ingredient of … [Read more...]
From Nordstrom To Zappos: The 10 Elements Shared By All Great Customer Service Cultures Excerpt: In the time I’ve spent working with or studying those companies with truly outstanding customer service cultures (such as Nordstrom, USAA, Southwest Airlines, The Container Store, Zappos, L.L. Bean, … [Read more...]