Communicating with customers is generally viewed to be a positive experience. As a business, it’s essential for you to listen to customers and build relationships with them. However, any time that you have customers, you will occasionally receive complaints or have to deal with delivering bad … [Read more...]
How Social Media Usage Since The Pandemic Has Changed
When the pandemic started, social media use soared. As consumers began spending more time at home, social media became one of the only ways to safely interact with friends and family. Not only did users flock to old, familiar platforms, but the pandemic hastened the development and adoption of new … [Read more...]
Plan Ahead for Supply Chain Shortages
As businesses reopened their doors, consumers rushed through. The economic rebound in 2021 has been rapid. Still, the surge in demand that businesses saw as they reopened has also caused challenges as supply chain shortages and shipping delays affected global logistic networks. Hard-to-find items … [Read more...]
Consumer Behavior Changes 2021: What Businesses Need to Know Part 2
Is normalcy on the horizon? Daily activities, such as work, school, and shopping, all had to be reimagined over the last year. Businesses quickly adapted, pivoting to find new ways of operating in order to address customers' needs while continuing to deal with a rapidly changing environment of … [Read more...]
Consumer Behavior Changes: What Businesses Need to Know
Schedules are opening up, restrictions are lifting, and businesses are welcoming back increasing numbers of customers as the country gradually recovers from the past year. Now the big question is, will some of the consumer behavior changes seen due to the pandemic, things like no touchpoints, … [Read more...]
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